Our Current Job Openings
Current Opening
Job Title: Front Desk Clerk
Job Id: 001
Job Location: Phoenix, Arizona, USA
Key Skills: Customer Service, cash and credit card handling, reception or front desk experience
Experience: 0 - 1 Years
Department: Front Office
Salary: $13.80/Hourly
Job Description:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
We are looking for a full-time Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Desired Profile:
- Work experience in hospitality as a Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Skytouch
- Understanding operations of travel planning websites such as Booking and TripAdvisor helpful
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
Skills
Benefits of working with Premier Inns Metro Center:
- Potential for monthly bonus
- Paid Vacation leave
- Paid Sick leave
- Paid Holiday hours
We offer the following benefits to our Front Desk Staff: